Customer services experience: what skills do you acquire?
Question:I am going for a customer services position. I havent done customer services work since I was a student!! The role requires experience (which I enjoy but cant remember), so what kind of skills does a role contained by customer services demand?Answers:
Verbal Presenting Skills
Problem admission and resolution skills - Recommend solution and gain commitment - Implement the recommendation
Be his freind - Maintain and grow relationships
Analyze customer wishes
For this you should have ur familiarity updated i.e. your company information, own products, promotions, competition
Other Answers:
YOu've done customer services but you cant remember???? Look why you bother? go for some position you do remember how to do. I really quality sorry for those customers that you will be serving that is if you seize the job.
person lazy, flirtatious, drinking at lunch and anyone able to put clients on hold while you chat to friends.
If you want to impress, honourable people skills, an gift to strike a rapport with relations quickly. Generally sunny disposition, computer skills, working as a squad and the ability to assume on your feet
be polite serve in anyway you can if they want 1 product and you don't own it let them immediately about other 1s that are similar but don't fiction about it if you don't know what it's close to ask someone else in the store if they know Listen to the customer. Find out what they not lone want, but what they need. You may be the one that can introduce them to something they didn't know existed. So number one - listen. Ask them specific question on what-when-where- and how they plan to benefit from a product. Know what you're talking almost. Get as much training as possible before you start inquiring for a job to find out where on earth your talents are and where on earth your strong points are. And, of course what your weakness are. We all own them.
Source(s):
Tried it, I was really fruitless at it.
Good listening and estimate skills, being competent to come with answers on the fly, and if you can't oblige a customer being competent to show them to someone who can is important. Be upbeat but not annoyingly so is far-reaching, you want people to remember that you be friendly and courteous. Knowing all the ins and outs of the company you work for will come surrounded by handy, so you'll know right away when a problem comes up what kind of solutions you are allowed to hold out to customers. And remember THE CUSTOMER IS ALWAYS RIGHT, EVEN WHEN THEY'RE WRONG. ;)
Source(s):
I worked for 12 years in the customer service department of a business. People would ask the craziest question and would come to me with problems that they should enjoy been competent to figure out on their own, but some ethnic group just have need of a little nudge to abet them figure out that they already enjoy an answer.
If the person is asking for information that you do not enjoy or you aren't sure how to deal next to that person - refer them onto a colleague at full tilt, if the colleague who will know is busy, keep the soul enquiring informed of what is happening, donate them a seat and a drink of dampen while their waiting, or if they are upset find a box of tissues they can use.
You have to adopt that customers are always right, if you can revise to be polite and answer their questions swiftly, sensibly, and surrounded by a satisfactory passageway than you can be a good customer keeping person. Good luck contained by your future available job search. I used to work within customer service, and wrote an account of my livelihood for others to read - hopefully it'll help you too.
The Beauty Queens Of The Retail World
I would see in your mind`s eye that any business that has customers will enjoy some sort of customer service area, whether or not they appointment it that. Since I worked in retail related customer service for my first 2 years at uni, that鈥檚 the nouns on which this is based. Anyway, a typical working hours of daylight in the energy of, well, me.
8.50 am : Arrival + Set up
Arrive at work, sign surrounded by, dump my bags and afterwards go up to my department. Open up the tills and check we own all the short-term cards we鈥檒l need, for the subsequent few hours at least. We can solitary have a infallible number on the department at any one time for security purposes, but some days every customer surrounded by the world seems to forget their unchanging one and need a one-day-replacment.
9 am : Admin
If it鈥檚 that time of the week, finding, updating and printing the contents of 7 or 8 documents. Making sure adjectives the old ones are file in the correct places 鈥?as beside lots of other firms we have to hold all paperwork for more or less 5 years, the latest surrounded by the office it self and the antiquated stuff in a file cabinet locked away in a support room.
9.30 am : Customers begin to arrive鈥?
I don鈥檛 hold any problems with the 鈥渁dvising customers of the services鈥?sector of the 鈥渃ustomer services adviser鈥?role 鈥?I will quite for joy tell them where on earth the toilets / restaurants / beds (for public sale 鈥?not for a quick forty winks in the store) are, and assure them that we do proposition free delivery / offering wrapping / item storage / stock ordering if they are within possession of one of those shiny gold plastic cards. The trouble I own is when I have to initiate the services I鈥檝e a short time ago offered them. For example, the wrapping. While some customers will have everything down to their finishing pair of socks payment wrapped, the majority leave with the sole purpose the items they don鈥檛 think they themselves could be in charge of. These fall into one (or sometimes both) of two category 鈥?big and bulky. I鈥檓 hardly the tallest personage in the world, and despite over a decade of training I鈥檓 all the same to enter the realms of the super-strong, so these items can sometimes inflict problems. Still, wrestling with rolls of rag (the gold contribution wrap and the brown exterior stuff) can be quite interesting, and convincing one of the lads to take it up to the stockroom to be sent out because 鈥渂eing a girl I鈥檓 just too scraggy and feeble鈥?鈥?is always fun.
10.30 am : Break
15 minutes to sit down and flick through a holiday brochure so I can dream of person anywhere but here.
10.45 am : Back to work
More gift wrapping. Some vindication payments (customers can pay stale their store cards in our department) and a few lolly advances (also on store cards). Tactfully explain to one customer that the root they cannot get brass (and won鈥檛 be able to buy any goods) on their card is because they owe nearly 3 imperial and haven鈥檛 paid their bill for the end 6 months.
11.30 am : Complaints
These come in adjectives day long, so it鈥檚 comparatively remarkable that I鈥檝e got to 11.30 and not have any so far. Currently I鈥檓 being told that the carrot in the restaurant are too knotty all the time (well suitable for the carrots, I say) and a staff bough down on mens didn鈥檛 smile at a customer. Digging out our complaints file I sit down near the customers and get the details down so I can traffic with them next. Right now a queue鈥檚 forming鈥?.
12.30pm : Lunch
An hour bad but, since there鈥檚 no rest for the wicked, I single have time to snatch a snack before popping out to do as fitting a job of shopping as I possibly can considering the shops surrounded by Market Street on a Saturday.
1.30 pm : Queries
Not complaints as such, but questions to which I don鈥檛 know the answers. I鈥檓 page and tannoying the relevant managers, but any they鈥檙e on lunch or they鈥檙e dealing with other customers because they aren鈥檛 getting posterior to me. The customers are growing madder and madder鈥?
2.30 pm : Interviewees
Although technically for customers, we sometimes act as an intermediary between company and personnel. Today we鈥檙e interviewing for Christmas temps, so after signing in the newbies I call for to have a early ring down to our HRM dept to find out who should be showing up to collect them.
3 pm : Momentary Lapse in Customers
It鈥檚 be non-stop - the run up to Christmas it鈥檚 one of our busiest times and things can get reasonably hectic. Luckily we still find time to play and one of my colleagues (who, being a plane higher and a virtuous 30 years older than me, should enjoy known better) decide to show me the joys of touch dancing on bubble wrap. Must confess, it make an excellent noise鈥?.
3.30 pm : Return of the Customers
But luckily it鈥檚 one of our regulars (and my favourites) who has brought us some chocolate to speak thanks for adjectives the 鈥済ood service鈥? Awww. Time to retreat to the back organization and scoff some.
4 pm : Another Complaint
A customer wants to return an item. We don鈥檛 traffic with returns as a rule, but she鈥檚 been sent up from the shop floor because
(a) she have no receipt or proof of purchase
(b) she bought the item within 1999 鈥?slightly outside our 28 day settlement period then鈥?
She鈥檚 not cheerful with my answer and desires to speak to someone 鈥渉igher up that you missy鈥?so call the deputy store organizer to sort it out. She comes and says exactly what I said, and the customer storms out threatening to stir to the local paper just about it. Never mind 鈥?they鈥檙e hardly promising to run a piece on it and even if they do, what鈥檚 the saying 鈥渘o publicity is unpromising publicity?鈥?
4.45 pm : Admin + Adding
We have to do the data for our whole store, collect them next to those of the other stores in the region and report them to manager office on a on a daily basis basis. Today this involves some 鈥渨hy haven鈥檛 you rung us even so?鈥?phone calls to a couple of branches since we鈥檙e sorted. Then it鈥檚 time to ring the Store Manager and let him know what we鈥檝e achieve today. Time to put on my most polite voice, me thinks鈥?
5 pm : Re-Stocking + Repeating (over and over again)
With an hour and a half to move about before we close, and plenty staff on the counter already, I start to make up some contribution wrapping boxes ready for the morning. Get call away to serve as two of the others are dragged off the department, and own to tell one customer that although we are sunny to take an item for alteration for her, it will nick 4 or 5 days since we contract them out, and not the 30 minutes she wants. Try to convince her that there鈥檚 a perfect reason we don鈥檛 do them ourselves 鈥?after adjectives it wasn鈥檛 all that long ago that I be getting Ds in tapestry at school.
5.30 pm : Tailor鈥檚 stop by
The tailor brings back the items she鈥檚 be working on, and I get to spend the subsequent 30 minutes on the phone :
鈥淢rs X ? Hello, It鈥檚 Zo"e from customer services here. Just to let you know that the item you be having altered have been returned to us, and is geared up for you to collect from our 3rd floor office subsequent time you鈥檙e in the store. OK? Thank you. Good Bye.鈥?
鈥淢rs Y? Hello, it鈥檚 Zo"e from customer services here鈥︹€︹€?
You go and get the picture.
6.15 pm : Criminal Activity
Two incidents within 10 minutes of respectively other 鈥?one customer goes berserk when we won鈥檛 discuss her husband鈥檚 tale with her (鈥淏ut madam, what if he have a mistress he was buying things for and didn鈥檛 want you to know in the region of?鈥?I really want to say, but don鈥檛) and a second who have a card that is coming up reported stolen. He cannot elapse any of the mandatory security checks we other have to do, but since he starts kicking past its sell-by date a little name to loss prevention is required.
6.30 pm : Closing Time
The shop is closed, but it鈥檚 not quite time to jump yet 鈥?first we requirement to count all the money surrounded by the till down to the last penny, print past its sell-by date some reports and make a bit trip to the cash department. After dropping off the people book downstairs, I鈥檓 free to go. Well, until tomorrow.
*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-...
Finally, posterior to the title. It鈥檚 true, but not in a 鈥渂ecause we鈥檙e adjectives so goddamn gorgeous way鈥? I remember watching a documentary about little kids within beauty pageant in America slightly a few years back, and at one point the mother of the eventual smash explained that although she always appeared to be smiling, the lone way she manage this was to verbs strange faces for the couple of second her back be turned during spins to rest her mouth muscles. At work we basically have a counter, a back working nouns and an office. To traffic with most customer requests I hold to turn round and go to the phone or the computer or the offering wrapping area and it鈥檚 at this point that I grasp to pull 鈥渁ren鈥檛 customers gelatinous?鈥?faces, pantomime breaking neck and generally tolerate of steam to prepare myself for some more stupid questions from stupid customers contained by the near adjectives.
It鈥檚 certainly not adjectives fun and games, and problems often come from staff as powerfully as customers. We had fairly a few branches near us 鈥?Trafford Centre, Stockport, Oldham 鈥?and so normally end up next to their staff in our stores on their days rotten. I remember one time I wasn't having the best week really (tonsillitis / exhausted after a trip to NYC / implantation acting up / dad had freshly died etc). I wasn't all smiles for once, and a appendage of staff from a different branch told me I was "a moment ago a heartless ***** really" when I stuck to store procedure and wouldn't do what he required me to. Still, I guess it's all slice of the job, and I wasn't going to risk losing my career just to generate that w*nker happy.
This may adjectives sound gloomy, but I did enjoy my duty. I couldn鈥檛 do it for life (although I respect anyone who can) but as a element time uni job it be great. I only disappeared because I was moving in a foreign country, and commuting from first Spain and then Germany every weekend would be a bit not viable.
Customer service will of course alter from industry to industry, and within those, from organisation to organisation, but these are the types of things I do every shift. I have a great team so it be a fun job, and the certainty that we got remunerated more than the shop floor staff had unsurprisingly *nothing* to do with that鈥? remembering customer details
honourable typing skills - i.e. quickish
polite & courtious
friendly
patient
highly patient.... Read Dale Carnegie's book "How to Win Friends and Influence People." A lot of customer service principles come from here
who will hire 15 year olds?? for the summer?
Question:with correct paychecks where did u guys work atAnswers:
Depends on the state you live surrounded by. Some stats have law for children to work. Try the mall, local stores, babysitting, tutoring, cleaning houses. Plus you are controlled to how many hours you can work. the average state legitimate age for working on papers is 14 years of age. Please jsut check your state. Stay positive and blessed
TY
Other Answers:
I will if u r in mumbai india no kiddin seriously
Source(s):
my brain
I get my first job at 15 1/2 working at a bakery, I consequently went on to work at the restaurant subsequent door when I was 16. They're great job as they teach you social skills you won't swot at school, you'll any be great or awful. In which case you'll know strictly early on what you're adept at
please put in the picture me how to start owner as book translator?
Question:Answers:
Start translating right now to build up an scintillating portofolio. That's basically the trickery word in any professionals dictionary. P O R T O F O L I O. Hehe.
Other Answers:
you cannot start a holder as a book translator as carriers deliver parcels
Im employed as a Sales Consultant. But not sure if dis profession is rite 4 me.. Any suggestions?
Question:Answers:
If you dread going to work every morning and when you are at work you find that you are usually feeling glum, it is definitely not the right profession for you. on average people spend nearly 1/3 of their lives (and nearly 1/2 of their wake hours) at work, so it's best to love your job!
Other Answers:
Consider finding a unusual job.
I am looking forward to start a conservatory for trellis marketing, wondering if citizens are serious for this stream?
Question:I am doing web marketing for since later 5 years, and earning above INR 50k per month. I would approaching to open a college and do placement for students. Any advices?Answers:
I think that this could be terrifically profitable for you. I assume that you are planning on opening the institution in India? If so, you may consider setting up not solitary the school, but also an international company to run campaign from India... With the current trend in outsourcing job from the US (and to a lesser scope the EU) to India and China, you may be in a position to takeover a large piece of the business.
If you want any assistance, please feel free to contact me.
I hope this help!
Other Answers:
I think you will find your answer here http://www.careerandlove.com
Not sure. But if I be you, I will continue what you are currently doing. (what is INR btw)
Or . . .write ebook
Opening university . . .for me too many things to do, preparing paperworks, materials, classroom, taxes, etc etc
Just model, check this out: webmastercertification.com
They not only give internet marketing, but also other supporting classes
Can a Japanese Work Visa apply if you work for a second company?
Question:If I get a living with one company contained by Japan, get my Work Visa, and later go bad to work for a second company - does that Work Visa still apply for the new company or do I own to get a brand bright Work Visa? Furthermore, if that first company gets pissed bad at me, can they do anything to retract the Work Visa?Answers:
I'm assuming that you're going to be working in Japan. If that's the shield, yes, you can change companies and still keep hold of your visa until it expires. Your new company will simply hold to sponsor your visa extension, which is a simple process. I lived and worked in Tokyo for nearly 6 years, and have a specialist in humanities/international services visa (probably the most adjectives for teachers and businesspeople), which you can extend for a year at a time twice, afterwards you can get a 3-year extension. Check next to your local Consulate General of Japan (they have office in masses major cities) for more details.
Also, progress ahead and get your multiple re-entry certification at the same time you bring your visa - that will save you at tiniest half a light of day of waiting because you can get them both done at one and the same time and not have to stir back again.
To my knowhow, there is nil a company can do to retract a work visa once you have it.
I've included a few links below that should assist answer any other questions you may enjoy about visas. Good luck!
There are issues related to working overseas and shifting jobs within my forthcoming book, Get A Job! Your Guide to a Successful Career Transition (http://www.thegetajobbook.com) - there is a free mini-course available immediately, and subscribers will receive a bonus offer when the book is released.
Other Answers:
no
singular way visas apply to integrated states is work with a business system within your own business
Im getting a profession nouns loan, can any1 recommend a gd career/course?? Im 31 , and manly within the uk.?
Question:Answers:
Have you considered going into accounting?
You need to also consider where on earth your interests lie as you dont want to be stuff surrounded by a career that you would eventually abhor.
You could ring learn direct or pop in their website they would be able to distribute you more advice.
Other Answers:
become a driving instructor
If you are money driven afterwards look at the jobs where on earth money is good similar to IT, marketing or sales or instruction book stuff like electrician, plumber, builder (always surrounded by demand)
If you are more driven by doing something you love, that is a personal choice. Very once in a blue moon are you ever given both. Try an IT Course, or something in Construcction - Surveyor. As in that are loads of opportunities surrounded by those two fields.
Jobseeker...can u forward my resume?
Question:I am from India.Hyderabad. I done my B.Com, and CA Iner.I am searching for commission.how can I approch companies. Do any one about vacancies gently let me know
Answers:
try yahoo!job
Other Answers:
Try online job poke about engines...
http://www.effective-resume-writing.com/list-of-job-search-engines.html
does anyone edify english as a foriegn words, i'm trying to do this report dissertation?
Question:I am having a tough time making it 3 page theres not much to write aboutAnswers:
Dept. of English and Foreign Languages. You must be more specific surrounded by your request. ?Que?
Other Answers:
your requirement is not clear dear pl try again
How can I find a duty give or take a few figure and design building structures at my home& convey them by email?
Question:I'm a civil engineer & I can subtract and design and give details for building structures by E-tabs2000 Sap2000 Safe2000 Acad2000 at home and convey them by email how can I find such these projects?Answers:
Try this site: http://www.usejob.com/
how do you look at a felony?
Question:i am a recent professional and no criminal record of any considerate. my employer (boss) told me that she stole 2000.00 from an employer back contained by 1996 and was fired. she in a minute refuses to hire anyone who have anything in their criminal text when she checks it. she was never charged beside her crime. (explain what you think the norm is)Answers:
Criminal Histories are treated differently base upon the industry you are applying to. Overall, in today's society, it is becoming more commonplace to be reluctant to hire someone next to a felony record. If you work within a industry where integrity/fidelity is required consequently you are excluded if you have indubitable types of felony convictions.
is A+ warrant within computer adjectives surrounded by singapore?
Question:please tell me ,thank you awfully muchAnswers:
Strive to learn more and continually progress when you are working. No spoil continuing education.
Other Answers:
Perhaps, if you're ever within a bathroom stall and notice that there's no toilet weekly...
hahaahah toilet paper *snort* Dont Know!
i am a fresh graduate surrounded by commerce,where on earth can i find free resume formats?
Question:Answers:
Please visit :
http://jobsearchtech.nearly.com/od/resumesamples/
Your needs will be met.
Best of Luck.
Other Answers:
o. u can jus type it out surrounded by yahoo or G00GLE n serach it... my bf used one from pongo resume or sth... gd luck w/ ur job hunting... :-)
Microsoft organization.
The three most commonly used resume formats are Chronological, Functional, & Combination.
Any search on one of the survey engines will turn up a horde of sites.
You may want to consider the free resume resource center listed below. It can provide you near information on free resume formats, free resume templates, resume cover notification examples, and a free ebook download on the top 10 tips of the world's greatest cover letter.
Press on to nouns,
Jeff
Source(s):
http://www.effective-resume-writing.com/free-resume-formats.html
http://www.effective-resume-writing.com/free-resume-templates.html
What remedies are nearby for a work situation involving a supervisor specifically vocally offensive?
Question:My husband is a supervisor at a local manufacturing facility. HIS supervisor have, on numerous occasions, be verbally slighting towards my husband and the other 3 supervisors at my husband's level during admin meetings. The vocal abuse includes yell, foul language, and threats of termination.None of the mishandle is discrimination base towards any of the "protected" classes such as age, race, handicap, etc - nor is it of a sexual make-up. So from what I have be told, there is no tangible legal grounds to stand on against this wounding manager - you can't purloin legal accomplishment against someone for just self a really bad inspector and a total jerk.
I own suggested to my husband that he file a complaint next to the HR department, but he feels that it would be useless, as this fastidious manager is greater on the "organizational ladder" than the HR staff.
Any thoughts or suggestions on how my husband should handle this?
Answers:
Ya get to train your bosses. He's got to furnish it back close to he gets it. His boss treats him resembling that because he has told him that it's alright to do so by not chitchat back.
I work surrounded by construction and get sent to tons different supers. People will say this one or that one is a physical prick or whatever. I don't look for confrontation, but I don't put up next to it, either. After I 'speak my mind', I survey them berate and badger other ancestors, but generally leave your job me alone. I never threaten to quit or anything stupid like that.
If I'm doing a living and they come and ask what's taking so long in a rude or threatening means of access, I tell them to procure their tools and help, otherwise, it will be done when I'm finished. Just broad smart-*** stuff.
You have to mind your Ps and Qs, though. You have to be prepared to acquire fired. "I was lookin' for a position when I found this one, and I can find another one just resembling it." It helps if you're skilled at what you do and are valued by the prick. Bullies usually rear legs off when confronted. Forget HR.
Other Answers:
dont put up beside it report him or get hubby to obtain new livelihood sure he will good luck
pray for him till you niggardly it. WOW, I've been surrounded by this situation before and it's not jammy. You don't want to get fired, you to be sure don't want to quit and then hold to explain it to a future employer any. I'd suggest that he quietly - not on company time - start getting his feeler out there for a clean job. Many times these kind of people hold done some good contained by the company and they just totally verbal abuse their power because they know the company won't take motion against them - the problem is - everyone they work with will eventually quit. I'd a short time ago quietly find another livelihood and then submit my resignation.
Since you said the boss be abusive toward the other 3 sups at the chore site, he might have an deed under the National Labor Relations Act. If your husband's livelihood is unionized, this might definitely be so, but even if its not, at hand still MAY be an action due to the collective temperament of the abuse.
Furthermore, it sounds close to you're more upset about it than your husband. He should be outraged, and constraint better treatment or a transfer/lateral into another position. If it's not bothering him that much, maybe you should drop it.
As far as HR go, he needs to check on his employer policy. Some employers enjoy their OWN internal policies on workplace relations; policies may have be covered in courses similar to Civil Treatment for Employees (that is a popular one). If the company policy indicates a zero tolerance for this type of behavior, he should walk to HR anyway. He can ask that they keep his information confidential if he think that the simple fact that HR brought it up to the boss would suffice. If it continues, after he would have to press the issue according to the internal policy.
Finally, a apposite HR department realized the meaning of employee relationships, and the infinite majority of companies have some type of policy prohibiting any type of verbal/physical mistreatment by one hand to another, REGARDLESS of any Title VII actions that may be available.
Source(s):
My cousin, the attorney
******** DISCLAIMER: THIS IS NOT LEGAL ADVICE. I AM NOT AN ATTORNEY, AND CAN NOT ADVISE YOU ON ANY LAWS, STATE, FEDERAL OR OTHERWISE, AND I AM NOT ACTING IN THE CAPACITY OF AN ATTORNEY. ******** Well, I be in the similar situatin at my current mission. My boss, who transfered to another store (because of what i did) to let her know it wouldn't be tolerated. She used to construct little comments about my husband & generate fun of him because he's from another country. She also used to ask different employees almost if I paid them for babysitting my child, if I be a good Mother, if my child be good etc. Things she have NO RIGHT TO KNOW. So, I started documenting EVERYTHING ANYONE SAID agains me. I am also a breastfeeding Mother, so there be plenty of things said about that as capably. I documented EVERYTHING she said, and let it be particular to one of the other management member I was doing this. Well, she transfered to another store. But, surrounded by your husband's case I would put in the picture him to carry a pen & little notebook & do it RIGHT IN FRONT OF HIS BOSS as soon as he make those comments whip out his notebook & right it down. Document for, speak a month. Type it up, keep a copy for himself, next you present his Boss with a copy..& state it truism "Did I hear you correctly when you said this?" this puts it in the form of a quiz & NOT an Accusation. Then, you also let the boss know THIS IS THE COPY YOU SENT IN TO THE EEOC, & THE PRESIDENT OF THE COMPANY. I suggest you attach a file stating "this is how MR. whoever treats his employees.
Source(s):
My Mom's friend who's a attorney for EEOC
how do you steep out a resume?
Question:Answers:
you can go to www.monster.com and you answer the question and it will make a resume for you...at hand are other sites out there that hold resume makers but this one have worked great for me.
Other Answers:
First of all . . . you do not "flood out a resume". You design one . . . or you have someone do it for you. It should not contain any personal information. At the top, within some form, should be your name, address, phone number, and email address. Then, you should document pertinent experience followed by education. You can own a special section on awards, achievement, etc. And at the end, put a paragraph that indicates "References available." Everything should fit on one page.
Source(s):
I type up resumes for our clients surrounded by the job I very soon have . . . and used to work for what used to be Job Service.
Ive worked contained by human resources and the one that i have be most impressed with is at Americas Job Bank (keyword). It walk you through step by step and gives you examples too. When you are done it let you print it out... and they look organized. I cant stress enough that more than anything it should look trim and be ORGANIZED. Color, font, text size... dont thing, its whats in the resume that we attention to detail about.