Customer Service Theories?
Does anybody know any theories relating to customer service. I am doing a project to do with investigating style between two different institutions (a shop and cafe) and need to find out if here are any ways in which staff are expected to speak to customers.I own searched for articles and theories on G00GLE but cannot find any!
Answers: I'm not sure what you scrounging by theories. Customer service should be the same regardless of where on earth it is being practised. The point is to treat the customer how you yourself would expect to be treated.
I'm not sure there is a 'handbook' so to speak, surely it's lately common sense? Treat your customers in good health and they will come back, treat them unsuccessfully and they wont.
ask persons employed contained by what your project is ,,ask costumers
Kum and Go Gas Station?
Why did they call it Kum and Go? When I see the signs, I freshly think of dirty thought. I enjoy a co-worker that said she would not work there because it's approaching "whores to go". Anyway, does anyone know what's up with the entitle?Answers: W.A. Krause and T.S. Gentle founded the Kum & Go, L.C. on September 1, 1959. When the two Hampton entrepreneurs opened their small full-service gas station, they couldn't enjoy known it be only the establishment of a business which would become known for unmatched ingenuity and courageous risk-taking.
In 1963, base on a desire to further serve customers, Kum & Go, L.C. introduced the convenience store concept by offering fuel and merchandise – converting their "gas station" into a "station store."
In 1964, Kum & Go, L.C. entered the trucking business next to the purchase of Solar Transport.
The gasoline shortage of the 1970s prompted Kum & Go to find other opportunities to expand, including the purchase of a snowmobile distribution company.
By deferred 1977, Kum & Go, L.C. had grown to 65 convenience stores employ 327 people.
In the precipitate 1980s, Chieftain Corporation was started to provide long-term Kum & Go associates beside the opportunity to own and operate convenience stores as stockholders. Started with a $5,000 investment, the Chieftain Corporation is very soon worth $500,000.
The 1980s brought further innovations in convenience near the addition of snatched serve restaurants – including Blimpie, Taco John's and Burger King – in several stores and full-service bank adjacent to eleven switch stores.
In 1988, the headquarters were moved from Hampton to West Des Moines – the fastest growing city within Iowa. Corporate decisions could very soon be made from the central sector of the state and country.
By the end of the 80's, Kum & Go have 134 stores providing convenience across the Midwest.
In late 1995, the Kum & Go implement a strategic plan called Vision 2000 next to the projected goals of serving 35 million customers and tallying an average of one new c-store per month over the subsequent five years. The company quickly blew away these benchmarks.
In 1996, K&G open 22 new stores.
In 1997, the company open 14 new stores.
In 1998, Kum & Go added 122 clean stores.
In early 1999, the company cap a decade of phenomenal growth with the getting hold of of an additional 45 stores.
In 2002, Iowa gain another 12 stores, including 7 in Des Moines, 2 surrounded by Fort Dodge and one each surrounded by Oskaloosa, Carroll and Grinnell.
In 2003, the company entered into a matchless business partnership with CENEX Energy. Leveraging its extensive
c-store experience, Kum & Go assumed the primary role of managing 36 CENEX stores – surrounded by South Dakota, Montana, Minnesota, Iowa and Wyoming – as dual-branded units.
Bill and Kyle Krause
As of today …
The pioneering spirit of Kum & Go’s founders continues to drive the company forward into the adjectives. Currently the 18th largest c-store chain within the United States, Kum & Go operates more than 450 stores contained by 13 states throughout the Midwest. Thanks to the efforts of its more than 3,600 associates, Kum & Go continues to strive for excellence contained by customer service and convenience – serving more than 360,000 customers on any given day.
Don't listen to miss Tiffany, bottom chain is the owner was a player. It is part of a set of his life style that he have incorporated into his business since he was so successful within his personal life.
What do you think about Microsoft's offer to buy Yahoo!?
Answers: I don't like it. I hope the authorities will prevent the merger :/ I always loved the image of Yahoo! - imo you can just feel the perfectionist, playful and human ideology their products are being made with.
If microsoft would get in control, those things will all slowly evaporate and will be replaced by dull, old-tech products…
good deal,,the yahoo people will get together ,,take on all with better idea's.. money won't BEAT Passion