In December 2007 I bought a fragrance as a christmas gift for my mother at the Macy's store within Santa Maria,CA. I paid the amount of $71.00 surrounded by cash. After that the clerk offered me a Macy's card to receive a 10% discount refelecting within a month on my new tale. I signed up for it. Until March 08, I heard zilch from Macys neither did I receive a Macys card.But I had a alarm on my credit report motto that I owe $165 to Macys. I called them and they found that they have the wrong adress. Also they said I owe them the money for the fragrance. I told them that I already paid contained by cash contained by December. They asked to send the tally of the purchase that I didn't have anymore since 3 months hold passed.. So Macys insist that I have to reward for the fragrance that I already paid for. They make a contribution only credit for 2 months since they have a wrong adress. WHAT SHOULD I DO ? This is so stupid. Customer service is horrible. Please help
Thanks for every response
Answers: Your story doesn't engineer sense... you say you salaried in bread, and Macy's said discount will be reflected within a month on your credit card? How can they give you a discount on your card if you didn't use it? You receive Macy's 10% past its sell-by date if you are approved for the card and use it for your purchase.
This is fishy.but I and another friend of mine have have wierd experiences with Macy's as capably. The best thing to do is ask for an investigation, but contained by my experience this only buys you time and next you still have to salary the balance. Sorry but it sucks, be there next to the exact same company. :( You wouldn't get the 10% discount on the credit card if you rewarded in currency. You had to use the card surrounded by order to achieve the discount. Your question make no sense at all.
If this is on a Macys credit card as they say-so, tell them to transport a copy of a signed receipt. RaymondF is right. You're explanation does not be paid sense. You are only competent to recieve the 10% discount if you had put the fragrance on the credit card. You don't return with the 10% discount on the fragrance if you've paid change for it. I know this for a fact since I used to work for them years ago. I muse you need to retrace what happen. You need to telephone customer service to find out what the charges of $165 were for. What items be bought and how much of it was interest and unpunctually charges. Perhaps then you can get hold of to the root of what actually happen.
Follow up: If you paid brass, and then charged it to your bright Macy's credit card account for the 10% discount, after you would have be refunded the $71 brass, right? You cannot pay lolly and then charge it to the unusual Macy's account (without the brass refund) since that would mean paying for the fragrance twice.
His interrogate does make sense, within this way:
When you sign up for a brand new store account at Macy's, they propose you, depending on the district and time of year, between 10-20% off unsullied purchases using your new sketch for the first two days. While you do not receive your card within the first two days, you take a "shopping pass" that's a receipt printout next to a scannable barcode on it, which is used to charge the item to your Macy's account within lieu of the credit card itself.
Macy's accepts change payments on credit accounts at the register, at any time, and you can pay bad something on your charge account right now after the purchase if you choose to. It sounds like he be interested in the exotic account discounts, open an account, used his shopping leave behind to charge the perfume, and then give the clerk a cash pocket money.
If this payment be correctly processed, it should have shown up on your information statement in a month as remunerated in full, and additionally, at hand should have be $7.10 credited to the account, reflective of the current account discount.
Instead, it sounds approaching some kind of error be made when processing the payment on the spanking new account, and it didn't be in motion through correctly, so the statement marked it as unpaid. The problem be worsened by an incorrect entry of the OP's address during the application process, leading to a glitch in the arrival of statements. This can ensue through clerk error, BUT, in instruct to approve the account, you own to verify that your personal information is correct by reviewing it and pressing "Enter" on the credit card machine's touchscreen. Therefore, any error should have be caught there, as folks do make mistakes sometimes typing surrounded by the info.
However, that's all contained by the past immediately. It's unfortunate that you didn't hold any receipts or records of the imaginative purchase and payment, which I'd recommend doing for any unusual account until you ensure that billing is self correctly processed. You may want to try contacting the manager at the store where on earth you made the account costs and perfume purchase, to see if there's any way they can assist next to your customer service issues.
Unfortunately, I'm not sure what else to recommend, as it was a dosh payment and there's no dissertation trail as there would hold been if you'd used a check or debit card to pay cheque the account bad.
I'm a little confused as to where on earth the $71 could have gone, but for as a credit to your account. You'd infer they'd notice a $71 overage when closing up the drawer that dark.
Here's one issue I've seen up to that time: did you ever have a Macy's card beforehand, or have you ever have one with a store they've since acquire or is also part of their corporate umbrella, approaching Kaufmann's or Hecht's? If you did, and you paid rotten the account via portrayal lookup by using info from your driver's license to find the account within the system (since you didn't have a card to swipe at the machine), it may hold automatically credited this OLD account (even if it be inactive at the time) and not your topical one, as there can sometimes be a time wad in the activation of a unsullied account and its achievability for payments. Since the payment presumably go through and you did at some point have a tally for it, AN account must hold been given the credit, barring some severe computer error.
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Answers: Your story doesn't engineer sense... you say you salaried in bread, and Macy's said discount will be reflected within a month on your credit card? How can they give you a discount on your card if you didn't use it? You receive Macy's 10% past its sell-by date if you are approved for the card and use it for your purchase.
If i overdrafted my wamu debit/credit card once..?
This is fishy.but I and another friend of mine have have wierd experiences with Macy's as capably. The best thing to do is ask for an investigation, but contained by my experience this only buys you time and next you still have to salary the balance. Sorry but it sucks, be there next to the exact same company. :( You wouldn't get the 10% discount on the credit card if you rewarded in currency. You had to use the card surrounded by order to achieve the discount. Your question make no sense at all.
If this is on a Macys credit card as they say-so, tell them to transport a copy of a signed receipt. RaymondF is right. You're explanation does not be paid sense. You are only competent to recieve the 10% discount if you had put the fragrance on the credit card. You don't return with the 10% discount on the fragrance if you've paid change for it. I know this for a fact since I used to work for them years ago. I muse you need to retrace what happen. You need to telephone customer service to find out what the charges of $165 were for. What items be bought and how much of it was interest and unpunctually charges. Perhaps then you can get hold of to the root of what actually happen.
Follow up: If you paid brass, and then charged it to your bright Macy's credit card account for the 10% discount, after you would have be refunded the $71 brass, right? You cannot pay lolly and then charge it to the unusual Macy's account (without the brass refund) since that would mean paying for the fragrance twice.
Collections request for information..?
His interrogate does make sense, within this way:
When you sign up for a brand new store account at Macy's, they propose you, depending on the district and time of year, between 10-20% off unsullied purchases using your new sketch for the first two days. While you do not receive your card within the first two days, you take a "shopping pass" that's a receipt printout next to a scannable barcode on it, which is used to charge the item to your Macy's account within lieu of the credit card itself.
Macy's accepts change payments on credit accounts at the register, at any time, and you can pay bad something on your charge account right now after the purchase if you choose to. It sounds like he be interested in the exotic account discounts, open an account, used his shopping leave behind to charge the perfume, and then give the clerk a cash pocket money.
If this payment be correctly processed, it should have shown up on your information statement in a month as remunerated in full, and additionally, at hand should have be $7.10 credited to the account, reflective of the current account discount.
Instead, it sounds approaching some kind of error be made when processing the payment on the spanking new account, and it didn't be in motion through correctly, so the statement marked it as unpaid. The problem be worsened by an incorrect entry of the OP's address during the application process, leading to a glitch in the arrival of statements. This can ensue through clerk error, BUT, in instruct to approve the account, you own to verify that your personal information is correct by reviewing it and pressing "Enter" on the credit card machine's touchscreen. Therefore, any error should have be caught there, as folks do make mistakes sometimes typing surrounded by the info.
However, that's all contained by the past immediately. It's unfortunate that you didn't hold any receipts or records of the imaginative purchase and payment, which I'd recommend doing for any unusual account until you ensure that billing is self correctly processed. You may want to try contacting the manager at the store where on earth you made the account costs and perfume purchase, to see if there's any way they can assist next to your customer service issues.
Unfortunately, I'm not sure what else to recommend, as it was a dosh payment and there's no dissertation trail as there would hold been if you'd used a check or debit card to pay cheque the account bad.
I'm a little confused as to where on earth the $71 could have gone, but for as a credit to your account. You'd infer they'd notice a $71 overage when closing up the drawer that dark.
Here's one issue I've seen up to that time: did you ever have a Macy's card beforehand, or have you ever have one with a store they've since acquire or is also part of their corporate umbrella, approaching Kaufmann's or Hecht's? If you did, and you paid rotten the account via portrayal lookup by using info from your driver's license to find the account within the system (since you didn't have a card to swipe at the machine), it may hold automatically credited this OLD account (even if it be inactive at the time) and not your topical one, as there can sometimes be a time wad in the activation of a unsullied account and its achievability for payments. Since the payment presumably go through and you did at some point have a tally for it, AN account must hold been given the credit, barring some severe computer error.
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